Because this is a personal pet-care item, used products cannot be returned. If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and clear photos. We’ll review your request and work toward an appropriate resolution.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Please contact us as soon as possible after placing your order. We’ll do our best to help, but once an order has been processed for shipment, changes or cancellations may not be possible.

At this time, we ship within the United States only.

Orders are processed within 1 business day. Delivery times vary based on your location and carrier availability. Tracking information is sent by email once your order ships.

Yes! We offer free standard shipping on all orders within the United States.

Yes. Once your order ships, you’ll receive a tracking number by email. Use it to follow your package on our Track Your Order page or the carrier’s website.

No size guide is needed. The grinder includes adjustable speed settings and multiple grinding ports to suit different pet nail sizes. Start on the lowest speed and choose the port that best fits your pet’s nail.