Privacy Policy

Last updated: September 3, 2026

Veyluno operates this store and website, including its information, content, features, tools, products and services (collectively, the “Services”). Veyluno is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use and disclose personal information when you visit or use the Services, purchase a product or otherwise communicate with us.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, use or disclosure of personal information, this Privacy Policy will control.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services and where you live, we may collect or process the following information:

• Contact information: Your name, email address, telephone number, billing address and shipping address.

• Order information: Products viewed, added to your cart or purchased, order numbers, returns, cancellations and transaction history.

• Payment information: Payment method, payment confirmation and transaction details. Complete payment-card information is generally processed by Shopify and its payment providers rather than stored directly by Veyluno.

• Account information: Account identifiers, preferences, settings and login-related information.

• Communications: Information included in customer-support requests, emails, messages or other communications with us.

• Device information: Browser type, device type, internet protocol address, network connection and similar technical identifiers.

• Usage information: Information about how and when you browse, access or interact with the Services.

• Marketing preferences: Your choices regarding promotional emails, cookies and personalized advertising.

Sources of Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to marketing, contact us or otherwise provide information;

• Automatically through cookies and similar technologies when you access or use the Services;

• From Shopify and service providers that help us operate the store, process payments, prevent fraud, fulfil orders, provide shipment tracking, deliver communications and analyze store performance; and

• From advertising, analytics and business partners where permitted by law.

How We Use Personal Information

We may use personal information for the following purposes:

Providing and improving the Services

We use information to:

• Process payments and orders;

• Arrange fulfilment, shipping and delivery;

• Provide order confirmations and tracking updates;

• Process returns, cancellations and refunds;

• Provide customer support;

• Create and manage customer accounts;

• Remember preferences and shopping-cart activity;

• Maintain and improve the store; and

• Recommend products or features that may be relevant to you.

Marketing and advertising

Where permitted by law, we may use information to send promotional emails and display or measure advertisements.

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in an email. Even after unsubscribing, you may continue receiving non-promotional messages concerning orders, accounts, security or customer-service requests.

Security and fraud prevention

We may use information to authenticate users, secure transactions, detect or investigate suspected fraud, address harmful or unlawful activity and protect customers, the Services and our business.

Communication

We use information to respond to inquiries, provide support, communicate about orders and maintain our customer relationship with you.

Legal and operational purposes

We may use information to comply with applicable law, respond to valid legal requests, resolve disputes, enforce our terms and policies and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary:

• To Shopify, payment processors, fulfilment providers, shipping carriers, tracking providers, customer-support services, analytics providers, cloud-storage providers and other companies that perform services for us;

• To advertising or marketing partners, subject to applicable consent and opt-out requirements;

• When you direct us or consent to a disclosure;

• To professional advisers, insurers or financial institutions where reasonably necessary;

• In connection with a business transaction such as a merger, acquisition, financing, reorganization or sale of assets;

• To comply with applicable law, court orders, subpoenas, warrants or valid government requests; or

• To investigate suspected fraud, enforce our policies or protect the rights, safety and security of Veyluno, our customers or others.

Service providers may use personal information only for the services they provide and in accordance with their own legal obligations and privacy terms.

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services to provide and improve its platform.

Information submitted through the Services may be transmitted to Shopify and other service providers located in countries other than the country where you live.

Shopify may use information from your interactions with our store and other merchants to provide enhanced commerce, security, analytics and advertising features. In these circumstances, Shopify may be responsible for responding to requests concerning its processing activities.

You can learn more through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to:

• Operate essential website and checkout functions;

• Remember preferences and shopping-cart activity;

• Maintain security and prevent fraud;

• Understand website performance and usage;

• Measure advertising effectiveness; and

• Personalize content or advertising where permitted.

The choices available to you may depend on your location and browser. Where required, you can manage non-essential cookies through the privacy or cookie controls displayed on the Services.

You can learn more about cookies used through Shopify by reviewing Shopify’s cookie information and privacy documentation.

Personalized Advertising and Data Sharing Choices

Depending on where you live, you may have the right to opt out of activities legally defined as the “sale” or “sharing” of personal information or as targeted advertising.

Where available, you can submit an opt-out request at:

https://veyluno.co/pages/data-sharing-opt-out

If you visit the website with the Global Privacy Control signal enabled, we may treat that signal as an opt-out request for the applicable browser or device where required by law.

Other browser-based “Do Not Track” signals might not be recognized because there is no universally accepted standard for responding to them.

Third-Party Websites

The Services may include links to websites or platforms operated by third parties.

We do not control the privacy or security practices of independent third-party websites. Review their privacy policies and terms before providing personal information or completing a transaction.

The inclusion of a third-party link does not necessarily mean that Veyluno endorses that third party or its content.

Children’s Information

The Services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us, contact support@veyluno.co to request its deletion.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising as those terms are defined by applicable law.

Security

We use reasonable administrative, technical and organizational safeguards intended to protect personal information.

However, no security system or method of transmission is completely secure. Do not send sensitive payment, identity or account information through unsecured email or other unsecured communication channels.

Customers are responsible for keeping account credentials confidential and should notify us if they believe an account has been accessed without authorization.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Provide the Services;

• Maintain account and transaction records;

• Complete orders, returns and refunds;

• Comply with legal, tax and accounting obligations;

• Prevent fraud;

• Resolve disputes; and

• Enforce agreements and policies.

Retention periods depend on the type of information and applicable legal requirements. When information is no longer reasonably required, it may be deleted or de-identified.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we maintain about you;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Receive a portable copy of certain information;

• Withdraw consent where processing is based on consent;

• Opt out of certain sales, sharing or targeted advertising;

• Object to or restrict certain processing; and

• Appeal a decision concerning a privacy request where applicable.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before completing a request.

Where permitted, you may authorize an agent to submit a request for you. We may require evidence of the agent’s authority and may also need to verify your identity directly.

We will not discriminate against you for exercising an applicable privacy right.

To submit a request, email support@veyluno.co.

Communication Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe option in an email.

Opting out of promotional communications does not prevent us from sending necessary non-promotional messages, including order confirmations, delivery updates, security notices and responses to customer-support requests.

Complaints

If you have a complaint concerning how we handle personal information, contact support@veyluno.co.

Depending on where you live, you may also have the right to contact or submit a complaint to the privacy or data-protection authority responsible for your jurisdiction.

International Data Transfers

We, Shopify and other service providers may store or process personal information outside the country where you live.

When legally required, appropriate transfer mechanisms or contractual protections will be used for international transfers. These may include adequacy decisions, standard contractual clauses or other safeguards recognized by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations.

The updated policy will be posted on this page, and the “Last updated” date will be revised. Additional notice will be provided where required by law.

Contact

If you have questions about this Privacy Policy, our privacy practices or an available privacy right, email:

support@veyluno.co

Website: https://veyluno.co