Shipping policy
Shipping Policy
Shipping destinations
Veyluno currently ships to addresses within the United States. We do not currently ship internationally.
Shipping cost
Standard shipping is free on all eligible U.S. orders. Any available shipping options and their costs will be displayed at checkout before payment.
Processing time
Orders are generally processed within 1 business day. Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high demand, processing may take slightly longer. You will receive a confirmation email after placing your order.
Estimated delivery
Estimated delivery dates are displayed at checkout and on the order-status page. Delivery estimates begin after the order has been processed and are not guaranteed.
Carrier delays, severe weather, holidays, customs processing, address issues and other circumstances outside our control may affect delivery times.
Order tracking
Tracking information will be sent by email once it becomes available. Please allow time for the carrier’s tracking system to update after receiving your tracking number.
You can also use the Track Your Order page on our website to view available shipment updates.
Multiple packages
In some cases, products from the same order may be shipped separately. If this happens, you may receive more than one tracking number and packages may arrive on different dates. You will not be charged additional shipping fees because an order is divided into multiple shipments.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Contact support@veyluno.co as soon as possible if you notice an error.
We cannot guarantee that an address can be changed after an order has entered processing or fulfilment. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Delayed, lost or damaged packages
If tracking has not updated for an extended period, your package is marked as delivered but cannot be located, or your order arrives damaged, contact support@veyluno.co with your order number. We will review the situation and assist with the available next steps.
Questions
For questions about shipping or delivery, contact support@veyluno.co.