Refund policy

Return and Refund Policy

We have a 30-day return policy. You have 30 days after your order is delivered to request a return.

Return eligibility

To be eligible for a return, the item must be unused, in the same condition in which it was received and in its original packaging. You must also provide your order number or other proof of purchase.

To request a return, contact us at support@veyluno.co. If your return is approved, we will provide instructions explaining how and where to send the item.

Do not send a return to the address shown on a package or directly to our supplier. Items returned without prior authorization will not be accepted.

Return shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective or incorrect. Original expedited-shipping charges, if applicable, are non-refundable.

We recommend using a trackable shipping service. Veyluno is not responsible for returns lost or damaged while being shipped back.

Damaged, defective or incorrect items

Please inspect your order after delivery. If an item arrives damaged, defective or incorrect, contact support@veyluno.co promptly and include your order number, a description of the issue and clear photographs. We will evaluate the issue and provide an appropriate resolution.

Non-returnable items

Used items, items damaged after delivery and items that are not returned in their original condition or packaging are not eligible for return. Gift cards are non-refundable.

Please contact us before returning any item if you have questions about its eligibility.

Exchanges

We do not process direct exchanges. The quickest option is to request a return and, after it is approved, place a separate order for the replacement item.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or fulfilment.

Refunds

We will inspect your return and notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank or card provider may require additional processing time before the refund appears. If more than 15 business days have passed since your refund was approved, contact support@veyluno.co.

Questions

For questions about returns or refunds, contact support@veyluno.co.